Today, Emily experiences an incident at work. Suddenly, a slice of apple comes flying her way. Shoppers in the store, her colleagues, the supervisor, and the manager all witness the moment.
She certainly doesnt look the type, the customers remark. The woman responsible for this insult aimed at Emily appears respectable: shes dressed in a tailored suit, her hair freshly done, her nails perfectly manicured. Her shoes are stylishly polished with high heels. What happened? The staff last saw her about two months ago. They got to know her pretty well that day, since she spent five hours choosing a dress.
Are all of you always this lazy and uneducated? she exclaimed back then. But no one was rude to her, she bought her dress, and left. That was the end of it. Today, she returns and wants to bring back the dress. You would think maybe theres a flaw, but she simply wore it for two months, got bored with the colour, and decided to return it despite the policy and deadlines having long expired. Emily politely refuses the request. Alright then, mark it down as faulty, the woman suggests. Im sorry, but it doesnt work like that since there isnt an actual defect. If you wish, we can send the dress off for inspection, Emily replies.
I havent got the time for that! Just say its a defect, the woman starts raising her voice. I understand youd like us to mark it as faulty, but we cant claim that without an expert assessment, Emily explains. Do I have to fly to another country for a replacement then? Emily is puzzled by the reference to another country. What is she even talking about? The woman keeps going and soon begins shouting. The store manager steps out of her office after hearing the commotion.
Whats going on? she asks. Are you the manager? They wont give me my money back! Can you tell me the purchase date? Why are you so obsessed with dates? The dress is faultytheres a stain! Yes, theres a mark, but we cant refund the item without an inspection. Its essential to know whether the stain was there when you bought it
Its all unlawful, a scam everywhere! the woman cuts off the manager, yelling. Emily tries again: Im sorry, but youve worn this dress for two months, youve managed to stain it, and now you want to return it. We cant give things away for free and we cant exchange the dress. Thats when an apple slice strikes Emily. Nobody even notices where the woman got it from. Emily feels deeply insulted and leaves her workplace. The woman continues arguing with the supervisor and manager.
Lets just refund and let her leave, the supervisor suggests. No, responds the manager, who always aims to resolve disputes, were not going to play to her tune. Shes here to trick us, we wont submit to her manipulation, she says, and proceeds to call the police.
