Staying Human
Its mid-December in the town of Nettleford, and a biting wind cuts through the lingering drizzle. The snow barely dusts the pavements. The local coach station, with its ever-present drafts, feels like the last stronghold of frozen time. The air hangs with the scent of filter coffee from the canteen, disinfectant, and the slow decay of travel-weary dreams. Glass doors slam in the wind, letting in another blast of cold and a rush of people with cheeks flushed red from the chill.
Margaret sweeps through the waiting hall, glancing at the big station clock. Shes here in transit. A brief business trip to a neighbouring town wrapped up ahead of schedule, and now shes got to make her way home via two changes. This coach station is the firstand by far the drearieststop on her journey.
Her tickets for the evening coach. So now Margarets spending three hours trying to fight off the damp, sinking boredom that seems to seep right through the lining of her expensive coat. She hasnt been out this way in a decade, and everything looks smaller, duller, slower than she remembersand miles away from the life she lives now.
Her heels echo sharply on the tiles as she walks. Here shes an outsider, a bright, foreign elementher sand-coloured wool coat, her hair perfectly styled despite the journey, her leather shoulder bag.
Her gaze, trained to size people up and filter what she sees, slides across the hall: the kiosk lady yawning over her phone, an elderly couple quietly sharing a bread roll, a man in a threadbare jacket staring at nothing.
She feels their eyes on hernot hostile, just stating the obvious: shes not from here. In her mind, she agrees. All she needs to do is wait it out, get through this place and this time like a bad dream. By tomorrow morning, shell be back in her warm, well-lit flat in the city, far from the bone-deep chill of provincial gloom.
Just as shes deciding where to perch, someone steps into her path.
A man. About sixty, perhaps a little older. Weathered face, the sort that doesnt stick in your mind. His old, neat jacket is well repaired; a furry hat, removed for the warmth indoors, sits in his hands. He doesnt deliberately block her wayhe just appears, as if conjured from the stations grey air. Then he speaks. His voice is soft, oddly flat, without much tone.
Excuse memiss Could you tell me where I might get some water round here?
The question hangs in the air, as awkward as the moment. Margaret, barely glancing up, points toward the kiosk with the yawning attendant. Through the glass, neat rows of bottled water stand bright and obvious.
Over there, in the kiosk, she says briskly, ready to pass by. A quick, sharp irritation slides through her. Get some waterwhy not see for yourself? Isnt it obvious? Why call her miss in that old-fashioned way?
He nods and mumbles a hesitant thanks: Thank youbut doesnt move. He stands, head bowed, as if gathering the will to walk just a few steps. His confusion, his struggle with such a simple task, makes Margaret pause, even as shes about to stride past.
Then she sees it. Not the jacket, not the age. She sees beads of sweat at his temples, sliding down his cheek despite the chilly hall. She notices how his fingers twitch anxiously over his hat, the strange pallor of his lips, the glassy stare, unfocused on the floor.
Shes jolted. Her haste, her annoyance, her sense of distancethey all crumble in an instant, as if a crack splits through the tidy, protected world inside her. Theres no time for thinking. Instinct takes over.
Are you all right? Her voice sounds softer than shes used to, lacking its usual sharp edge. She doesnt skirt around him nowshe steps forward.
He lifts his eyes to hers. Theres no plea, just embarrassment and bewilderment.
Think its my blood pressure Bit dizzy, he murmurs, eyelids fluttering as if its a battle just to keep upright.
In the next breath, Margaret acts on pure reflex. She takes his arm, gently but firmly.
Dont standlets sit down here, her tone is low but commanding. She leads him to the nearest bench, where shed just intended to pass by.
Sitting him down, she crouches in front of him without a thought to how she might look.
Sit back, breathe, steady now, she urges.
In a stride, she heads to the kiosk, returns with a bottle of water and a plastic cup.
Here, sip thisjust a bit at a time.
From her coat pocket she pulls a tissue and, without hesitation, dabs at his brow. Her whole being is tuned to him: his broken breaths, the faint pulse she feels at his wrist.
Help! she calls out, her voice ringing crisp and clear across the waiting hall. Its not a panicit’s a command. Someones unwell! Please call an ambulance!
And suddenly the coach station, so full of aimless lingering, springs to life. The elderly couple are firstone woman rushes over with a GTN spray. A dozing man snaps awake, phone in hand, dialling for help. The kiosk attendant emerges from her booth. Others move closernot just background now, but a community, gathering around an unexpected crisis.
Margaret, crouched beside him, keeps talking gently, holding his cold fingers in both her hands. In that moment, shes neither a successful businesswoman nor a stranger standing out. She is simply a human being, present at the right moment. And that, she realises, is more than enough.
And then, breaking the stillness, come new soundsthe wail of a siren ending sharply at the entrance, and the bang of a door flung open. Two paramedics in navy jackets, marked with red crosses, stride into the hall, trailing December air behind them.
Their arrival is like a releasethe crowd steps back, forming a clear path to the bench. The bustle fades to an attentive hush. Margaret, still by his side, looks up: her gaze meets that of the lead paramedica tired, but attentive professional.
Whats happened? the paramedic asks, kneeling by the patient. Her movements are quick, precise, practiced.
Margaret responds, her words clearmore like a business report than a pleabut with a new, worn tenderness.
He felt unwell. Dizzy, weak, sweating heavily. He mentioned his blood pressure. Gave him some water and GTN. He looks stable now.
While she speaks, the second medic is already taking a blood pressure reading and shining a torch into the gentlemans eyes. Hes well enough now to mutter his name, age, what medication he takes.
The paramedic nods to Margaret.
You did absolutely right. Water, GTNperfect. Well take him in, run some tests, put him on a drip.
They help him up, steady on his feet, leaning on the medics shoulder. He turns to find Margaret in the small crowd, his eyes meet hers.
Thank you, love, he croaks, gratitude so real it chokes the throat. You may have saved my life.
Margaret cant find words. She just nods, a strange emptiness inside where adrenaline rushed moments ago. She watches as they support him out to the waiting ambulance. The cold hits as the door flaps open and someone grumbles, Oi, shut the door! Its freezing!
The door slams. The siren wails and fades. Once more, the coach station slowly settles into its sluggish rhythm. People drift back to their benches, movements weighted and slow as before.
Margaret stands awhile, looking down at her hands. Red marks streak her right palm, imprinted by her handbags straps where shed clutched it. Her stylish hair is a lost cause; her coat, rumpled and mud-marked from kneeling.
She heads to the bathroom, splashes icy water on her face. The cracked mirror shows mascara smudged, eyes tired, hair all control lost. A face she hasnt seen in yearsnot polished by success, but marked with real emotion: worry, kindness, exhaustion.
She dries her face, not bothering to fix her reflection, and returns to the waiting area. Still over an hour until her coach.
At the same kiosk, Margaret buys a bottle of waterthis time, for herself. She sips it. The water is cold, utterly ordinary. But in that instant, it feels vital. Because now, its not just a drink. Its a connection. A real, human connection, formed when you stop seeing others as obstacles or scenery, and start seeing them as people.
She thinks of the man, the others who respondedfaces not beautiful, flushed with worry, tense with effort. But Margaret has never seen faces so honest, so alive.
And seeing herself in the grimy station glass, in her creased coat, worried expression, Margaretfor the first time in agesrecognises someone real looking back. Not a perfect picture, but a person who heard anothers silence and answered.
She reclaims her seat, setting her water down. The familiar hush returns around her, but something is different. Her eyes no longer skate over the room in detached irritation. Now she notices the kiosk lady making tea for an elderly woman with a stick, the man helping a young mum with the pram. These little acts build a new imagenot one of dreary disconnection, but of steady, unspoken care for strangers.
Margaret checks her phone: a work chat notification about a spreadsheet issue. Hours ago, shed have jumped at the message. Instead, she types, Push this til tomorrow. Ill sort it. She turns her phone to silent.
Today, she recalls an almost-lost truth. Masks are needed: the professional, the capable, the unflappablecostumes for the stages of life. But its dangerous if, underneath, your skin forgets how to breathe. When you start to believe you are only the mask.
Today, in the bleak draft of this coach station, her mask cracked. And through the fissure, something real broke freethe capacity to fear for another, to drop to the dirty floor without caring how you look. To become simply the woman who helped, not Miss Bradshaw, Head of Department.
Staying human doesnt mean always dropping the mask. It means always remembering what lies beneath. And, sometimeslike tonightletting that soft, vulnerable, true part step into the light. Even if it’s only to reach out a hand.












