Morning always arrived in the same peculiar way for Margaret Hopkins. The sun crept timidly past her tatty gingham curtains, while her battered old kettlechipped from years of habitsat atop the hob, waiting for her to fill it. Two spoonfuls of loose leaf from a battered tin went into the squat teapot, the sole survivor from when her children still lived at home and promise thickened the air like steam. As the kettle gurgled to life, Margaret flicked on the radio, letting the BBC murmur news into her kitchen, voices familiar as the tick of the grandfather clock looming on the wall.
The clocks yellowed hands turned sedately, steady and reliable, unlike the old landline telephone which now rang as rarely as a crisp five pound note in an empty purse. It used to clatter heartily come evening, as friends phoned to chat about telly dramas or moan about their blood pressure. But friends were often poorly these days, or shipped off to care homes or to stay with children in distant citiessometimes gone altogether. The phone, heavy and square, perched in the hall. Margaret sometimes stroked the receiver as she walked by, checking it still belonged to the world of the living.
The children, those fidgety ghosts, rang on mobiles. Or ratherthey rang each other. When they visited, phones clung to their hands like an extra limb. Her son, mid-conversation, would sometimes pause, eyes glazing into the blue-white glow, muttering, Hang on a sec, then tapping away at glass. Her granddaughterAlice, all knobbly knees and a swinging ponytailgripped her phone with a devotion Margaret could only liken to a secret handshake. Friends, games, lessons, music everything lived inside that rectangle.
Margaret herself kept a stout little mobile, black plastic buttons, the sort you might find abandoned in a hospital lost property bin. Theyd got it for her when she first fainted with high blood pressure.
Just in case, Mum, her son Jeremy had said.
The device lay zipped inside a soft, grey case atop the coat rack. Sometimes she forgot it needed charging. Sometimes it tumbled amid receipts and paisley hankies in her handbag. It rarely rang, and when it did, she often pressed the wrong thing and missed the call, cursing her own slowness.
That day she turned seventy-five. A number that felt borrowed from someone elses story. Inside, she reckoned herself ten years younger, perhaps fifteenbut no amount of wishful thinking could fool the pages of her passport. Morning unfolded by rote: tea, radio, a creaky round of chair stretches learned in the village surgery. She unearthed yesterdays egg mayonnaise in its Tupperware and placed a shop-bought Victoria sponge on the table. The children had promised to arrive by two.
Birthday arrangements, shed noticed, were no longer hashed out over the phone, but in some slippery group chat. Jeremy had offered once, Weve got a family WhatsApp. Ill show you how it works one of these days.
But one of those days never came. To Margaret, the word chat sounded like a portal to an alternate life. One where people shrank themselves into little boxes, chattering in letters.
By two, they bustled in with the weather. Grandson Oliver appeared first, hoodie pulled over headphones, then Alice, ghosting in behind. Then Jeremy and his wife Susan, their arms laden with Sainsburys bags. The flat promptly filled with the smell of sugar and bakery, Susans perfume, and another scentsharp, fleeting, indefinable.
Happy birthday, Mum, Jeremy said, giving her a brisk hug, as if anxious to hurry on.
Presents collected in a heap. Flowers were crammed, slightly askew, into an old cut-glass jug. Alice immediately demanded the Wi-Fi password. Jeremy, wincing, hunted a scrap of paper from his wallet and recited a jumbled sequence of English letters and numbers that made Margarets head fizz and throb.
Gran, why arent you in the group chat? Oliver asked, flipping off his trainers as he hustled to the kitchen. Thats where all the fun happens.
What chat? she retorted, nudging him a slice of sponge. This phone does me fine.
Susan cleared her throat, exchanging a loaded look with Jeremy. Actually, Margaret, thats sort of why wewell, weve got you a present.
From a rustling carrier, Jeremy produced a neat, white box, shiny with an embossed apple. Margarets nerves prickled; she already suspected what was inside.
One of thosesmartphones, he announced, voice like a vicar reading test results. Not the priciest model. Takes decent photos, connect to the internet, all that.
What do I need that for? she asked, carefully steadying her voice.
Oh, come off it, Mum. His tone turned managerial. We can video call, see your face. Youll join the family chat, get updates. Booking the GP, paying the bloody council tax all online now. And you said yourself the surgery queues do your head in.
I can manage as is she ventured, but saw him exhale, tired.
Well sleep easier, knowing you can message, too. Quick and simple. No more faffing about with that ancient Nokia, fumbling for the green button.
He smiled, placating. Still, the barb dug in. The green buttonlike shed become more machine than person.
Alright then, she submitted, glancing at the box. If you insist
The unboxing was a communal affair, nostalgic as Christmas morning but with the roles reversed. The children, now grown, gathered round while Margaret sat in their midst, less hostess than an anxious candidate waiting for her turn. From white cardboard, they drew out a glassy rectangle, black and unwelcoming. The screen had no buttons, only a silky smoothness.
Its all touch screen, explained Oliver. Just a tap, like this.
His finger glided acrossicons flared up in bright mosaics. Margaret recoiled. It felt like dark magic: surely, at any moment, the device would demand a password, passphrase, incantation.
Dont worry, Alice said, unexpectedly kind. Well set it all up. Just dont press things yourself yet, okay? Not til we show you.
That stung most of allDont press anything. As if she were a toddler liable to shatter a Royal Doulton vase.
After lunch, everyone retreated to the sitting room. Jeremy parked himself beside her, phone in one hand.
Seethis switches it on. Hold it down. Thats your lock screen. To get in, swipe acrosslike this.
He moved at a clip. Words tumbled togetherswipe, lock, icon. Sounded like a foreign tongue.
Hang on, she pleaded. One at a timeIll forget it all elsewise.
Its dead simple, he waved her off. Youll get the hang soon enough.
She nodded. But she knew it would take ages. She needed timetime to accept the world now smouldered inside these rectangles, and she, too, must squeeze inside.
By dusk, the phone contained numbers for her children, grandkids, Mrs. Baker from across the landing, and Dr. Ahmed at the surgery. Jeremy loaded WhatsApp, adding her to the family group, set the font large so she wouldn’t squint.
Look, he demonstrated. Thats the group. We chat here. Ill type something
He sent a message; it pinged back. Next, Susan: Welcome, Mum! Alice followed it with a parade of rainbow faces and spirals.
How about me? Margaret asked. How do I send a message?
Jeremy poked the text box. You tap herethe keyboard pops up. Or just say it aloudhold the little microphone.
She tried. Her hands jittered. Instead of thank you, she typed thakyou. Jeremy chuckled, Susan grinned. Alice sent a torrent of giggles via emoji.
Dont worryall beginners fumble it, Jeremy reassured her, seeing Margarets jaw tense.
She nodded. It felt, all the same, like failing the worlds simplest test.
Once theyd left, loneliness returned, thick and muffling. On the table: half the Victoria sponge, jumbled lilies, and the phone box, stark and impassive. The device itself rested, black glass down. Margaret flipped it over, pressed the button. The screen flared. A photolast Christmas, everyone in woolly hats. There she washer own uncertain face in blue velvet, brow arched, as if already anxious about standing in line.
She stroked the screen, fingertips leaving blurred trails through iconsphone, camera, weather, mysteries. Dont press anything extra, Jeremy had warned. But what counted as extra?
Eventually, she left the phone on the table and shuffled plates to the sink. Let it get used to its new home at its own pace.
Next day, she woke earlier. The phone, in its nest, seemed less threatening. It was only an object, after all. Years ago, shed learned the microwave, fearing it would burst into blue sparks.
She brewed her tea and returned to the phone, hands ever so slightly damp. The screen flashed again to the group picture. She slid her finger, found the familiar green receiver and pressed.
A list of contacts appeared: Jeremy, Susan, Alice, Oliver, Mrs. Baker. She picked Jeremy, tapped. The phone vibratedwobbly lines crawled across the glass. She held it to her ear, like the old days.
Hello? Jeremy answered, voice edged with surprise. Mum? All right?
All fine, she said, an odd pride bubbling up. Just making sure it works.
There you go! He laughed. Youre a natural. Next time, use WhatsAppits cheaper.
How do I but he cut her off, Ill show youat work now.
She ended the calla firm tap on the red handsetand her heart danced like it did after a long walk. No one had helped her. She had called, just her.
A couple hours later, the first WhatsApp chimed into her lifeAlice: Gran, you okay? A blinking box awaited a reply.
Margaret squinted at it, pressing letters one by one. F was a G. She erased, began again. Bent over, she tapped out: All good. Having tea. Spelled good wrong, but sent it anyway.
Seconds later: Wow! Did you type that? Alice wrote, tagging a heart on the end.
Margaret caught herself smiling. Her own words now lived where others once did.
Later, Mrs. Baker from the landing dropped in with a jar of homemade gooseberry jam.
Heard your lot got you awhats itclever phone, Mrs. Baker cackled, tugging at her slippers.
Smartphone, Margaret corrected, enjoying the sharp syllables. It sounded impossibly youthful.
Does it bite? Mrs. Baker winked.
So far, it only beeps. Its all buttons, but no buttons.
My Simon swears I need one. Cant see the point. Mrs. Baker fluffed her cardigan. I just let them get on in their internet. Were too old for that lark.
Too oldsuch a sharp little phrase. Margaret had thought so herself. Yet now, the phone whispered, Not too late. Not quite yet. Have a go.
A few days on, Jeremy called to say hed booked her GP appointment online.
How? she said, dumbfounded.
Through the NHS portal, Mumsee the sheet in the drawer. I wrote the login.
She found the note, numbers and English letters scrawled like secret codes.
Next day, she steeled herself. On the phone, she tapped the browser, as Oliver had shown. Typed each character, slowly, tongue poking at her lips. She muddledwiped it twicefinally, the blue-and-white page appeared. Buttons everywhere; her head swam.
Enter Username, she muttered. Then the passwordnumbers, letters, all in a jumble. The keyboard kept vanishing. She poked the wrong field erasing the lot. Under her breath, she swore, surprising herself with the bluntness.
Eventually, she folded, reached for the landlinestill her anchor.
I cant manage, all these passwords, she confessed to Jeremy. Its a kind of torture.
Dont stress. Ill pop round tonight with Oliver. Hell sort it.
She agreed, but felt more exposed with each explanation. Without help, she was helplesssomething old and cumbersome left in the corner.
That evening, Oliver appeared, dropping his trainers in the hall.
Lets see whats what, Gran. He perused the website, unflustered. You cant break anythingworst youll do is log out.
He chatted cheerfully, fingers darting gracefully. Patient, but urgent. The languagebuttons, menus, language togglesconfused her, and she asked, But what if I cancel my appointment by mistake?
Just book another, he shrugged. No big deal.
He might as well have said, Just rearrange the tides.
When he left, she stared at the phone, brooding. The small glass screen felt like an exam paper, judging her. Now, to get anything donedoctors appointments, messagesshe faced an assault course sprouting buttons, pop-ups, and passwords.
A week on, she felt woozy. Headache, that odd, bristling pressure. She remembered her GP appointment for later in the week. She turned her phone on. Searched the online bookings. Her name was missinggone. She scrolled up, down, panic leeching into her veins. Had she cancelled by accident? Tried too hard just to see how it works and wiped herself out of the system?
She thought to ring Jeremy, but pictured him at work, grimacing at colleagues, Sorry, Mum and her phone again. The thought stung.
She steadied herselfwaited. Then remembered Oliver at unididnt want to drag him in again, either.
She eyed the rectangle. Its screen held both the problem andjust maybethe key. She began again, slow and careful, logging onto the surgery website. Entered details, each finger trembling. The list was blank. With a bracing breath, she pressed Book Appointment, chose Dr. Ahmed, scrolled through dates. The first slot was three days on, morning. She pressed Confirm, holding herself exactly still.
The page flashed: Appointment Confirmed. Her name appeared at last, ticked and official. Relief seeped in.
Determined, she went one furtheropened WhatsApp, found the chat with the surgery Jeremy had set up, pressed the microphone.
Hello, Doctorits Margaret Hopkins. My blood pressures been a bit odd. Ive booked for Thursday morning. If you can see me thenthank you.
Message sent, a blue tick beside it. She sat in the quiet, phone humming like a secret insect. Minutes later, Dr. Ahmeds reply: ALL SETILL SEE YOU THEN. IF YOU FEEL WORSE, CALL ME ANY TIME.
Margaret exhaled. Appointment sorted, doctor informed. All her own work.
That evening, she typed into the family group: Booked GP myself online. There was a typo, but she sent it anyway.
Alice first: Gran! Thats amazing! Then Susan: Proud of you, Mum. Finally Jeremy: See? I told you youd manage.
She read these, something stretching gently inside her. No, she hadnt conquered their lightning-speed jokes and emoji exchanges, but now there was a thread linking her to them. Tug it, and back came a reply.
After the check-uproutine, nothing to itshe resolved to try something new again. Alice had once described sharing photos of desserts, pets, odds and ends with mates; Margaret, privately, envied the casual collage of their days.
When the sill and her glass jars crowded with tomato seedlings, sunlight pooling rich and heavy, she unlatched the camera on her phone, framed the jars, and tapped. A quiet click. The photo was a bit fuzzy, but it captured the tender stems, the spill of light across the table. The shoots felt as brave as she didstraining for warmth from solid old earth.
She dropped the photo in the group: My tomatoes are growing. Sent.
Replies arrived: Alice with a photo of a textbook-strewn desk. Susan, a bright salad and, Learning from the best! Jeremy, a work selfiecrumpled tie, tired grinMum has tomatoes, I have spreadsheets. Whos winning?
Margaret chuckled aloud. Suddenly, her kitchen didnt feel quite so cavernous. It was as if her family shared her tea table, scattered in their far-off cities but close enough to touch.
Of course, not all went smoothly. She once accidentally sent a voice recordingher own rambling critique of the newsinto the group. The grandchildren howled; Jeremy observed, Mum, youre a one-person radio show. Mortified, she soon laughed too. At least it was real.
Often, she botched private messages, splashing queries to all instead of Alice alone. She asked how to delete a photo. Oliver replied with instructions, Alice said she didnt know either, Susan posted a meme: Mum, youre our tech trailblazer.
She still sometimes blundered. Updates made her anxiouswhat if a system update changed everything again? But the dread receded by degrees. She could now check bus times, discover the weather not just from the radio, but the flicker of the phones screen. Once, she unearthed an old recipe for apple crumble onlinethe one her own mother once used. She baked it, then sent a picture to the group: Remembering Gran. There were hearts and exclamation marks in reply, and a request for the recipe. So she snapped her handwritten note, sending it off like a message in a bottle.
Bit by bit, she found herself less tethered to the landline, still quietly ticking on the wall. The phone had once felt like the last rope reaching into the world; now, shed spun another, lighter and hidden, but firm.
One evening, with darkness gathering at her window and the house across the way slowly lighting up, Margaret settled in her armchairphone in handscrolling through the family chat. Pictures from Jeremys office, Alices giggling selfie with her mates, Olivers quick jokes, Susans updates. Her own, now less timid: the tomatoes, the crumble, a voice note with the gravy recipe, a shy question about her blood pressure pills.
For the first time, she realized she didnt quite feel like a stranger pressing her nose against the family glass. Still out of stephalf the grandkids words made her blink, and her emojis never lined up neatlybut her contributions shone there, read and answered, liked, as Alice said.
The phone buzzed, gentle as rain on roses. New messageAlice: Gran, got maths tomorrow. Can I ring to have a moan after?
Margaret smiled. Typed, careful as ever: Of course. Im always listening. Sent.
She set the phone down next to her mug of builders tea. The flat was quiet, but the hush now felt contentednot hollow. Somewhere, behind phones and walls and miles, calls and messages waited for her. She hadnt joined the wild parade of youth, not as Oliver called it; still, in this glowing fog of screens, shed found a small, shining alcove of her own.
She drained the tea, stood up, flicked off the kitchen light, then paused. A glance back at the phone: a tiny, silent rectangle, waiting benignly for her touch. If she wished, she knew now, she could reach out, and her family would be there.
For tonight, that was quite enough.












