Being Human: A Chilly December Day at the Station, a Moment of Compassion, and Remembering What Truly Matters

Staying Human

Mid-December in the town of Littleton was the picture of chill: damp, persistent wind, the faintest powdering of snow just about disguising the mud, and a bus station that felt like a holding pen for time itself. The place smelt of instant coffee from the snack bar, disinfectant, and the faded dreams of a thousand departures. The automatic doors snapped open and shut, letting in waves of people with cheeks flushed by the cold and a new helping of English winter.

Margaret strode briskly through the waiting area, checking the big station clock for the tenth time. She was only passing through: a sudden work trip to a neighbouring town had finished early, and she now faced a tiresome route home with two changes. This was the firstand by far the grimmestof them all.

Her ticket was for the evening service to London. Which left her just over three hours to kill, marinating in the unique blend of dreary English tedium this place had mastered. It had been a decade since her last trip to these parts; now everything seemed smaller, duller, slowed down and utterly unconnected to her usual cosmopolitan rhythm.

Her heels echoed sharply on the mottled linoleum. She looked rather out of place: a camel-coloured wool coat that averaged more than a monthly train season ticket, not a hair out of place even after hours on the road, and a smart leather satchel slung over her shoulder.

Her sideways glance, used to appraising and filtering everything, swept the room: a snack bar attendant scrolling on her phone, an old couple solemnly splitting a cheese roll, a chap in a battered cagoule staring into the void.

She was aware of the staresnothing overtly hostile, just a silent consensus: not-local. And in truth, even she agreed with them. She just had to survive, get through this frozen limbo, and by dawn shed be back in her warm, bright London flat, safely distant from this persistent chill of provincial gloom.

She was scanning for a decent perch when her path was blocked.

A chap, perhaps sixty, maybe a bit olderone of those forgettable, weathered faces. He wore an ancient, but carefully darned jacket and a battered flat cap, which he’d doffed and wrung nervously in his hands despite the terminal’s weak warmth. He didnt so much step out as materialise right in her way, conjured from the damp fug of the waiting room. He spoke in a voice both timid and oddly monotone.

Excuse me, miss Could you tell me, er wheres the water round here?

The question dangled in the airabout as awkward as the encounter. Margaret, barely looking at him, gestured listlessly towards the kiosk with the yawning snack bar girl, where bottles of water stood in plastic ranks behind glass.

Over there at the kiosk, she tossed back, weaving past him, irritation prickling at her. Water. And miss. She could practically feel his turn of phrase dusting off the mothballs. Couldnt he see for himself? It was obvious.

He managed a hushed Thank you, and still didnt move. He just stood there, head bowed, as if bracing himself to take those last steps. That hesitationhis apparent bewilderment even at so simple a taskmade Margaret, already halfway past, glance back at him.

She noticednot the coat, not the age. She saw beads of sweat on his temples, trickling down his cheek despite the chilly air. She saw his fingers white-knuckling his cap and the odd pallor of his lips, his gaze fixed vacantly on the tiles, clearly seeing nothing at all.

Something inside her jolted. Her hurry, her annoyance, her cool detachmentall of it collapsed in a breath, as if a well-defended interior wall had just cracked. No time for thought. Instinct kicked in.

Are you alright? she heard herself ask, her voice suddenly softer, gone was the steely businesslike edge. She no longer skirted past him, but took a small step toward.

He looked up. There was no plea in his eyesonly humiliation, confusion.

My BP, I think… My head’s spinning The words were a mere whisper, his eyelids fluttering like every effort to keep upright cost him dearly.

A split second later, Margaret was in full auto-pilot. She took his arm, careful yet firm.

Come on, dont stand there. Lets sit, just here. Her tone, gentle but authoritative, brooked no argument. She steered him to a bench shed only just been skirting.

She knelt down in front of him without a thought for appearances.

Lean back, alright? Deep breaths. No rush.

Two heartbeats later, she sprang up for the kiosk, returned with bottled water and a plastic cup.

There, sip it, small sips.

With her other hand, she fished a tissue from her coat and blotted his brow without thinking. Her whole being was attuned to his ragged breathingthe flutter of his pulse shed found at his wrist.

Help! Someone, pleasea bit of help here, someones unwell! Her voice now firm, slicing through the bus station hushnot a shriek, but a clear call to arms.

Littletons coach station, home to those with nowhere to hurry, shuddered into action. The old couple responded firstthe woman with a peppermint, the dozy chap from the corner dialling for an ambulance at speed. The snack bar attendant finally abandoned her phone. Over came the othersthe anonymous, background crowd, suddenly a living, breathing support crew.

Margaret stayed crouched beside him, talking quietly, squeezing his icy-cold hand. For that moment, she wasnt a top-tier manager or an outsiderjust a human being present with another soul in need. As it turned out, that was more than sufficient. Much more.

And thenbreaking the spellcame the welcome yelp of sirens, drawing up right outside, accompanied by the thud of doors. Two paramedics in blue jackets emblazoned with red crosses burst in, trailed by a December draft.

Their arrival was the signal: suddenly, everyone stepped back to clear a corridor to the bench. The fuss transformed into silence. Margaret, still at her post, looked up and caught the paramedics eyea weary, but attentive stare.

What happened? asked the paramedic, dropping swiftly to one knee. Her movements were all efficiency.

Margaret reported as crisply as any progress meeting, but with a new fatigue and relief in her tone.

He felt faint, dizzy, sweating, said his blood pressure We gave him water, a peppermint. Hes stable now, I think.

While she spoke, the second medic took the mans blood pressure, then flicked a torch in his eyes. He was alert enough now to answer questions: name, age, medication.

The paramedic nodded to Margaret approvingly. Good thinking, getting water in him. Well take him up to A&E, get him checked over.

They carefully hoisted him to his feet. Unsteady, he clung to the medic but turned to seek Margaret in the shrinking crowd. Their eyes met.

Thank you, lass, he croaked, genuine gratitude shining in his eyesenough to put a lump in anyones throat. You you mightve saved my life.

Margaret managed only a mute nod, all the adrenaline draining away at once. She watched as they led him out, supporting him between them, through the swinging doors to where the ambulance, a squat white box, waited. Icy air blasted in, and someone muttered, Close the bleedin door, theres a draught!

The doors banged shut. The siren began again, fading away. The bus station, little by little, returned to its sullen patience. People drifted back to benches, their slow, shuffling movements falling again into the pattern of aimless waiting.

Margaret stood, gazing at her own hands. The right bore red marks from cinching her bag unwittingly tight. Her flawless hair was wrecked, her coat crumpled and now shamefully grubby from kneeling on the floor.

She made her way to the loos to wash up. The tap water was stinging cold. She eyed her reflection in the cracked mirror: mascara smeared, eyes tired, her once-perfect hair a wild mess. The face she saw looked strangeunused to emotion, but very much alive, lined with anxiety, relief, and something rare: warmth.

She dabbed herself with paper towels and, without a last look, wandered back to the waiting room. Over an hour till her coach.

At the same kiosk, Margaret bought another bottle of waterthis time for herself. She took a sip. Plain, cool, unremarkable. But just then, it felt like the most significant drink she’d ever taken: not just hydration, but a tokena small, human gesture. The sort that occurs the moment you stop seeing others as obstacles or background, and start simply seeing them.

She recalled the faces: of the old couple, the attendant, the weary man who dialled 999. Not attractive by any popular measure, not coolflushed, worried, utterly genuine. Shed never seen truer faces.

Looking in the grubby window, in her creased coat and with that most English expression, concern, she realised she finally recognised herself: not a polished advert, but an honest-to-goodness human. The kind that can hear anothers silence and, moved by it, answer.

Returning to her bench and setting the water down, she saw the small, ordinary kindnesses going on: the snack bar attendant bringing tea to the elderly lady with a stick; the man helping a young mum with her buggy through the door. These little things didnt paint a bleak picture anymore, but a quietly miraculous onehomegrown English decency in action.

Margaret checked her phone. A work chat message: something about a missing spreadsheet tab. Only this morning, it would have seemed urgent. Now, she tapped back: Sort it tomorrow. Itll keep. And switched her phone to silent.

Today, shed remembered a blindingly simple, nearly forgotten lesson. Masks are usefulprofessional, prosperous, untouchable: costumes for lifes various acts. Its fine, necessary even, to wear them. But woe betide if the skin beneath them forgets how to breathe. If you start believing the mask is all there is to you.

Today, in the unlovely chaos of Littleton coach station, hers had split right down the middle. And from that crack spilled out something rare: a capacity to be scared hurt for someone else, to kneel in dirt without a care for appearances, to becomenot Ms. Warren, Head of Departmentbut just a woman who happened to help.

Staying human doesnt mean dispensing with every mask. It means always remembering what lies underneath. And, just sometimesas here, as nowletting it come into the light. If only to lend someone else a hand.

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Being Human: A Chilly December Day at the Station, a Moment of Compassion, and Remembering What Truly Matters