Staying Human
Mid-December in the town of N was bleak and windswept. A thin layer of snow barely covered the ground. The local coach station, with its ceaseless drafts, felt like a remnant from another time, clinging on in defiance of progress. The place smelled of vending machine tea, bleach, and old newspapers. Glass doors slammed in the wind, ushering in brief gusts of biting cold and a steady stream of people with pink, weather-chapped cheeks.
Charlotte hurried across the waiting hall, glancing up at the wall clock. She was here by happenstance. A quick business trip to a neighbouring town had wrapped up early, so now she faced a journey home involving two tedious connections. This station was her first and by far the dreariest.
Her ticket was for the evening coach. Now, she was killing three long hours, feeling the melancholy of this place seep through the lining of her expensive wool coat. She hadnt set foot in towns like this for a decade, and everything seemed smaller, faded, slower, and a world away from her current life.
Her heels tapped clearly on the cracked tiles. She looked decidedly out of place blond hair impeccably styled even after a long journey, a camel-coloured cashmere coat, a leather crossbody bag clutched close.
Her gaze, honed from years of discerning and filtering, slid over the room: a bored kiosk attendant scrolling on her phone, an elderly couple quietly sharing a packet of digestives, a man in a battered jacket staring into nothingness.
She could feel eyes on her not hostile, just confirming the obvious: an outsider. She couldnt disagree. She only needed to wait it out, get through this brief exile, as one gets through a bad dream. By tomorrow morning, shed be back in her cosy London flat, with the warmth and light that seemed impossibly remote just now.
As she was considering the least miserable seat, her path was blocked.
A man, perhaps in his early sixties maybe older. Weathered face, unremarkable in its ordinariness. He wore a patched but tidy windcheater and a well-worn tweed cap, now in his hands, perhaps having removed it for the warmth indoors. He hadnt stepped deliberately into her way; he just stood suddenly there, as if conjured from the grey station air. His voice was quiet, oddly flat and monotone.
Excuse me Miss Any idea where I might get a drop of water round here?
The words hung awkwardly between them, out of place like the whole encounter. Charlotte, barely glancing at him, waved a hand towards the kiosk with its yawning attendant and shelves lined with plastic bottles.
Over there. At the kiosk, she tossed over her shoulder, moving to sidestep him. She felt a brief prickle of irritation A drop of water. Miss. It all sounded rather old-fashioned. Why not just look for himself? It was obvious.
He nodded, barely audible, Thank you but didnt move. He stood there, head bowed, as if drawing up the strength just to attempt those few steps. His hesitation and helplessness over such a simple task made Charlotte, already veering away, pause and glance at him a moment longer.
She noticed. Not the jacket, nor his age. But the tiny pearls of sweat at his hairline, trickling down despite the chilly hall. His hand wrung his cap in fits. There was a curious pallor to his lips, and his eyes seemed glazed, unseeing yet focused somewhere in the floor.
Something inside her lurched. Her rush, her frustration, her sense of superiority it all caved in at once, as if a carefully built world within suddenly cracked. She didnt have time to think. Some deeper human instinct took over.
Are you feeling alright? she asked, her own voice surprising her with its gentleness, devoid of its usual bite. She stepped towards him now, no longer circling around.
He looked up into her face. There was no plea for help there only embarrassment and confusion.
My blood pressure or something Dizzy… he murmured, lids fluttering as if it took all his effort to stay on his feet.
On instinct, Charlotte reached for his arm gently but firmly.
Come on, lets get you sat down, her tone was soothing, steady. She guided him to a bench shed only just been walking past.
She got him seated, then crouched in front of him never mind her coat or what anyone thought.
Lean back. Breathe easy. Slowly now.
She darted to the kiosk and returned swiftly with a bottle of water and a flimsy plastic cup.
Here. Small sips, please.
From her pocket, she fished out a paper tissue, dabbing his forehead without a second thought. Her focus narrowed in on the man his uneven breathing, the faint pulse at his wrist under trembling fingers.
Excuse me! Someone call 999 we need an ambulance! Her voice shattered the hush of the station commanding, decisive, not frantic.
The station woke up. The previously invisible couple was the first to help; the woman fished out some aspirin. A dozing man in the corner jumped up, dialling for an ambulance. Even the kiosk attendant came out from behind her counter. Others sidled closer all those previously faceless, blending into the bleak background, were now a community joined around one sudden crisis.
Charlotte, still beside him, spoke quietly, steadied his hand in her own. In that moment, she wasnt a high-flying manager nor some misplaced outsider. She was simply present a human being. And, as she realised, that was enough.
In the hush that followed, the piercing note of sirens broke the quiet. Medics in blue NHS uniforms strode in, breath trailing behind them in the December air.
The response was immediate the crowd parted respectfully, forming a path to the bench. The bustle faded to silence. Charlotte, still kneeling, looked up and locked eyes with one of the paramedics professional, kind, weary.
Whats happened? asked the paramedic, kneeling to check the patient over, efficient and quick.
Charlotte replied as clearly as she would in any board meeting, but now her words were edged with relief, not detachment.
He felt faint, dizzy, sweating heavily. Complained about his blood pressure. We gave water, someone found some aspirin. Seems stable now.
While she spoke, the second paramedic was checking his pulse and blood pressure, shining a torch in his eyes. The man managed to whisper his name, age, list off his medication.
The paramedic nodded to Charlotte. You responded well. The water was the right call. Well take him for a check at A&E, pop him on a drip.
They helped him to his feet. Wobbly, he leaned heavily on the medics arm, but paused, twisting round to find Charlottes face in the little crowd. He fixed his eyes on her.
Thank you, love, he rasped the gratitude in his voice so sincere it lodged tight in Charlottes throat. You may have just saved my life.
Charlotte only nodded, lost for words, an odd emptiness flooding in where the adrenaline had been. She watched as they led him outside to the bright-liveried ambulance, cold air swirling through the open door. Somewhere, a voice grumbled, Close that door, its freezing!
The door slammed, sirens wailed off, and the coach station returned, hesitantly, to its old, sluggish rhythm. People drifted back to the benches, their movements slow, resigned.
Charlotte stood rooted, looking at her own hands red welts where her bag had dug in. Her hair was a mess, makeup smeared, fine coat creased, and the hem dirtied from her crouch.
She walked slowly to the washroom. Cold tap water stung her skin. She stared in the chipped mirror: smeared mascara, tired eyes, untidy hair. A face she hardly recognised. Not the polished veneer of her successful woman look, but one unshielded candid, emotional, vulnerable.
She wiped her face, tossed away the tissue, went back to the waiting hall. She still had well over an hour to wait.
Charlotte went to the same kiosk, bought a bottle of water this time, for herself. She took a sip. It was nothing special; cool, bland tap. Yet in that moment, it was the drink she needed most. It was a link plain, human connection, which forms the instant we stop seeing others as background noise and start seeing them as fellow people.
She watched the faces around her: the kiosk attendant quietly passing a hot cuppa to the old lady with a walking stick; a young man helping a mother carry her pram inside. These overlooked gestures blended together less a picture of gloom now, and more of a place alive with compassion, marked by the quiet rules of mutual care.
Charlotte glanced at her phone. A work chat glowed with a trivial report mishap. Only hours ago, shed have been flustered by it. She typed a quick reply: Can sort it tomorrow. Then, she switched off notifications.
Today, I remembered a simple truth. The world needs masks the mask of success, the mask of confidence, the mask of composure. Theres a place for all of them. But its dangerous if the person beneath forgets how to breathe. If you start believing you are only the mask.
Today, in this cheerless station, my mask cracked. Through it slipped something genuine the instinctive fear for another, the willingness to kneel on dirty tiles, not caring how it looked. The ability to just be Charlotte, the woman who helped, not Ms. Harrington, department head.
Staying human doesnt mean giving up all the masks. It means never forgetting whats underneath. Sometimes, like today, it means letting the true self emerge, just long enough to reach out a hand.












